Returns & Refunds

Made to order

Every AUREMAR piece is cut for your order, in the form and marble you chose. Because of that, made-to-order pieces are not returnable simply because you changed your mind, the same way a tailored suit is not.

We would much rather you were sure before you order, which is why every product page carries full dimensions, the marble story, and the AI Room Visualizer so you can see the piece in your own space first. If you are hesitating, message us, we will send extra photos of the actual block.

Cancelling before manufacturing

You may cancel and receive a full refund of your deposit at any time before we begin cutting. In practice that is within 24 hours of placing the order. Message us as early as you can.

Once cutting has started, the deposit is non-refundable, but we will always try to find a fair solution, including applying it to a different piece where possible.

Damage in transit

If the piece arrives damaged, tell the driver at the moment of delivery and do not accept it. We replace transit-damaged pieces at our cost, with no argument. Photographs taken at the door help enormously.

Manufacturing defects

If a defect appears that is a fault of manufacture, a failed joint, a finish that lifts, a seal that fails prematurely, we repair or replace the piece free of charge.

Natural variation is not a defect

Marble and granite are natural stone. Veining, colour intensity, mineral inclusions, small natural pits in travertine, and differences from the photographs on this site are inherent characteristics of the material, not faults. Every piece is unique by definition; this is the reason to buy solid stone rather than a printed surface.

How to reach us

Email auremar81@gmail.com or WhatsApp 01021951110. Please have your order details ready.